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This is your bill paying agreement with First Georgia Community Bank.
You may use First Georgia's bill paying service, First Georgia's Bill
Pay, to direct First Georgia Community to make payments from your designated
checking (account) to the Merchants you choose in accordance with this
agreement. The terms and conditions of this Agreement are in addition
to the Account agreements, disclosures and other documents in effect from
time to time governing your Account (the Account Rules).
"Service" means the Bill Payment Service offered by First
Georgia Community Bank through CheckFree Services Corporation.
"Agreement" means these Terms and Conditions of the bill payment
service.
"Payee" is the person or entity to which you wish a bill payment
to be directed or is the person or entity from which you receive electronic
bills, as the case may be.
"Payment Instruction" is the information provided by you to
the Service for a bill payment to be made to the Payee (such as, but not
limited to, Payee name, Payee account number, and Scheduled Payment Date).
"Payment Account" is the checking account from which bill payments
will be debited.
"Billing Account" is the checking account from which all Service
fees will be automatically debited.
"Business Day" is every Monday through Friday, excluding Federal
Reserve holidays.
"Scheduled Payment Date" is the day you want your Payee to
receive your bill payment and is also the day your Payment Account will
be debited, unless the Scheduled Payment Date falls on a non-Business
Day in which case it will be considered to be the previous Business Day.
"Due Date" is the date reflected on your Payee statement for
which the payment is due. It is not the late date or grace period.
"Scheduled Payment" is a payment that has been scheduled through
the Service but has not begun processing.
Transactions begin processing four (4) Business Days prior to your Scheduled
Payment Date. Therefore, the application will not permit you to select
a Scheduled Payment Date less than four (4) Business Days from the current
date. When scheduling payments you must select a Scheduled Payment Date
that is no later than the actual Due Date reflected on your Payee statement
unless the Due Date falls on a non-Business Day. If the actual Due Date
falls on a non-Business Day, you must select a Scheduled Payment Date
that is at least one (1) Business Day before the actual Due Date. Scheduled
Payment Dates should be prior to any late date or grace period.
Due to circumstances beyond the control of the Service, particularly
delays in handling and posting payments by Payees or financial institutions,
some transactions may take longer to be credited to your account. The
Service will bear responsibility for any late payment related charges
up to $50.00 should a payment post after its Due Date as long as the payment
was scheduled in accordance with the guidelines described under "Payment
Scheduling" in this Agreement.
By providing the Service with names and account information of Payees
to whom you wish to direct payments, you authorize the Service to follow
the Payment Instructions that it receives through the payment system.
In order to process payments more efficiently and effectively, the Service
may edit or alter payment data or data formats in accordance with Payee
directives.
When the Service receives a Payment Instruction, you authorize the Service
to debit your Payment Account and remit funds on your behalf so that the
funds arrive as close as reasonably possible to the Scheduled Payment
Date designated by you. You also authorize the Service to credit your
Payment Account for payments returned to the Service by the Post Office
or Payee, or payments remitted to you on behalf of another authorized
user of the Service.
The Service will use its best efforts to make all your payments properly.
However, the Service shall incur no liability and any Service Guarantee
shall be void if the Service is unable to complete any payments initiated
by you because of the existence of any one or more of the following circumstances:
- If, through no fault of the Service, your Payment Account does not
contain sufficient funds to complete the transaction or the transaction
would exceed the credit limit of your overdraft account;
- The payment processing center is not working properly and you know
or have been advised by the Service about the malfunction before you
execute the transaction;
- You have not provided the Service with the correct Payment Account
information, or the correct name, address, phone number, or account
information for the Payee; and/or,
- Circumstances beyond control of the Service (such as, but not limited
to, fire, flood, or interference from an outside force) prevent the
proper execution of the transaction and the Service has taken reasonable
precautions to avoid those circumstances.
Provided none of the foregoing exceptions are applicable, if the Service
causes an incorrect amount of funds to be removed from your Payment Account
or causes funds from your Payment Account to be directed to a Payee which
does not comply with your Payment Instructions, the Service shall be responsible
for returning the improperly transferred funds to your Payment Account,
and for directing to the proper Payee any previously misdirected transactions,
and, if applicable, for any late payment related charges.
The Service reserves the right to select the method in which to remit
funds on your behalf to your Payee. These payment methods may include,
but may not be limited to, an electronic payment, an electronic to check
payment, or a laser draft payment.
You may cancel or edit any Scheduled Payment (including recurring payments)
by following the directions within the application. There is no charge
for canceling or editing a Scheduled Payment. Once the Service has begun
processing a payment it cannot be cancelled or edited, therefore a stop
payment request must be submitted.
The Service's ability to process a stop payment request will depend on
the payment method and whether or not a check has cleared. The Service
may also not have a reasonable opportunity to act on any stop payment
request after a payment has been processed. If you desire to stop any
payment that has already been processed, you must contact Customer Service.
Although the Service will make every effort to accommodate your request,
the Service will have no liability for failing to do so. The Service may
also require you to present your request in writing within fourteen (14)
days. The charge for each stop payment request will be the current charge
for such service as set out in the applicable fee schedule.
Payments to Payees outside of the United States or its territories are
prohibited through the Service.
Tax payments and court ordered payments may be scheduled through the
Service, however such payments are discouraged and must be scheduled at
your own risk. In no event shall the Service be liable for any claims
or damages resulting from your scheduling of these types of payments.
The Service Guarantee as it applies to any late payment related changes
is void when these types of payments are scheduled and/or processed by
the Service. The Service has no obligation to research or resolve any
claim resulting from an exception payment. All research and resolution
for any misapplied, mis-posted or misdirected payments will be the sole
responsibility of you and not of the Service.
This feature is for the presentment of electronic bills only and it is
your sole responsibility to contact your Payees directly if you do not
receive your statements. In addition, if you elect to activate one of
the Service's electronic bill options, you also agree to the following:
Information provided to the Payee - The Service
is unable to update or change your personal information such as, but not
limited to, name, address, phone numbers and e-mail addresses, with the
electronic Payee. Any changes will need to be made by contacting the Payee
directly. Additionally it is your responsibility to maintain all user
names and passwords for all electronic Payee sites. You also agree not
to use someone else's information to gain unauthorized access to another
person's bill.
Activation - Upon activation of the electronic
bill feature the Service may notify the Payee of your request to receive
electronic billing information. The presentment of your first electronic
bill may vary from Payee to Payee and may take up to sixty (60) days,
depending on the billing cycle of each Payee. Additionally, the ability
to receive a paper copy of your statement(s) is at the sole discretion
of the Payee. While your electronic bill feature is being activated it
is your responsibility to keep your accounts current. Each electronic
Payee reserves the right to accept or deny your request to receive electronic
bills.
Notification - The Service will use its best
efforts to present all of your electronic bills promptly. In addition
to notification within the Service, the Service may send an e-mail notification
to the e-mail address listed for your account. It is your sole responsibility
to ensure that this information is accurate. In the event you do not receive
notification, it is your responsibility to periodically logon to the Service
and check on the delivery of new electronic bills. The time for notification
may vary from Payee to Payee. You are responsible for ensuring timely
payment of all bills.
Cancellation of electronic bill notification
- The electronic Payee reserves the right to cancel the presentment of
electronic bills at any time. You may cancel electronic bill presentment
at any time. The timeframe for cancellation of your electronic bill presentment
may vary from Payee to Payee. It may take up to sixty (60) days, depending
on the billing cycle of each Payee. The Service will notify your electronic
Payee(s) as to the change in status of your account and it is your sole
responsibility to make arrangements for an alternative form of bill delivery.
The Service will not be responsible for presenting any electronic bills
that are already in process at the time of cancellation.
Non-Delivery of electronic bill(s) - You agree
to hold the Service harmless should the Payee fail to deliver your statement(s).
You are responsible for ensuring timely payment of all bills. Copies of
previously delivered bills must be requested from the Payee directly.
Accuracy and dispute of electronic bill - The
Service is not responsible for the accuracy of your electronic bill(s).
The Service is only responsible for presenting the information we receive
from the Payee. Any discrepancies or disputes regarding the accuracy of
your electronic bill summary or detail must be addressed with the Payee
directly.
This Agreement does not alter your liability or obligations that currently
exist between you and your Payees.
THE SERVICE AND RELATED DOCUMENTATION ARE PROVIDED "AS IS"
WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
You agree not to give or make available your password or other means
to access your account to any unauthorized individuals. You are responsible
for all payments you authorize using the Service. If you permit other
persons to use the Service or your password or other means to access your
account, you are responsible for any transactions they authorize. If you
believe that your password or other means to access your account has been
lost or stolen or that someone may attempt to use the Service without
your consent or has transferred money without your permission, you must
notify the Service at once by calling (877) 238-7275 during customer service
hours.
If you tell us within two (2) Business Days after you discover your password
or other means to access your account has been lost or stolen, your liability
is no more than $50.00 should someone access your account without your
permission. If you do not tell us within two (2) Business Days after you
learn of such loss or theft, and we can prove that we could have prevented
the unauthorized use of your password or other means to access your account
if you had told us, you could be liable for as much as $500.00. If your
monthly financial institution statement contains transfers that you did
not authorize, you must tell us at once. If you do not tell us within
sixty (60) days after the statement was sent to you, you may lose any
amount transferred without your authorization after the sixty (60) days
if we can prove that we could have stopped someone from taking the money
had you told us in time. If a good reason (such as a long trip or a hospital
stay) prevented you from telling us, we may extend the period.
In case of errors or questions about your transactions, you should as
soon as possible notify us via one of the following::
- Telephone us at 877-238-7275 during normal customer service hours;
- Contact us by using the application's e-messaging feature; and/or,
- Write us at:
CheckFree Payment Services
P.O. Box 182477
Columbus, OHIO 43218-2477
If you think that your statement is incorrect or you need more information
about a Service transaction listed on the statement, we must hear from
you no later than sixty (60) days after the FIRST statement was sent to
you on which the problem or error appears. You must:
- Tell us your name and Service account number;
- Describe the error or the transaction in question, and explain as
clearly as you can why you believe it is an error or why you need more
information; and,
- Tell us the dollar amount of the suspected error.
If you tell us verbally, we may require that you send your complaint
in writing within ten (10) Business Days after your verbal notification.
We will tell you the results of our investigation within ten (10) Business
Days after we hear from you, and will correct any error promptly. However,
if we require more time to confirm the nature of your complaint or question,
we reserve the right to take up to forty-five (45) days to complete our
investigation. If we decide to do this, we will provisionally credit your
Payment Account within ten (10) Business Days for the amount you think
is in error. If we ask you to submit your complaint or question in writing
and we do not receive it within ten (10) Business Days, we may not provisionally
credit your Payment Account. If it is determined there was no error we
will mail you a written explanation within three (3) Business Days after
completion of our investigation. You may ask for copies of documents used
in our investigation. The Service may revoke any provisional credit provided
to you if we find an error did not occur.
It is our general policy to treat your account information as confidential.
However, we will disclose information to third parties about your account
or the transactions you make ONLY in the following situations:
- Where it is necessary for completing transactions;
- Where it is necessary for activating additional services;
- In order to verify the existence and condition of your account to
a third party, such as a credit bureau or Payee;
- To a consumer reporting agency for research purposes only;
- In order to comply with a governmental agency or court orders; or,
- If you give us your written permission.
Any applicable fees will be charged regardless of whether the Service
was used during the billing cycle. There may be a charge for additional
transactions and other optional services. You agree to pay such charges
and authorize the Service to deduct the calculated amount from your designated
Billing Account for these amounts and any additional charges that may
be incurred by you. Any financial fees associated with your standard deposit
accounts will continue to apply. You are responsible for any and all telephone
access fees and/or Internet service fees that may be assessed by your
telephone and/or Internet service provider.
In using the Service, you are requesting the Service to make payments
for you from your Payment Account. If we are unable to complete the transaction
for any reason associated with your Payment Account (for example, there
are insufficient funds in your Payment Account to cover the transaction),
the transaction will not be completed. In some instances, you will receive
a return notice from the Service. In such case, you agree that:
- You will reimburse the Service immediately upon demand the transaction
amount that has been returned to the Service;
- For any amount not reimbursed to the Service within fifteen (15) days
of the initial notification, a late charge equal to 1.5% monthly interest
or the legal maximum, whichever rate is lower, for any unpaid amounts
may be imposed;
- You will reimburse the Service for any fees imposed by your financial
institution as a result of the return;
- You will reimburse the Service for any fees it incurs in attempting
to collect the amount of the return from you; and,
- The Serv1ice is authorized to report the facts concerning the return
to a credit reporting agency.
This Agreement, applicable fees and service charges may be altered or
amended by the Service from time to time. In such event, the Service shall
provide notice to you. Any use of the Service after the Service provides
you a notice of change will constitute your agreement to such change(s).
Further, the Service may, from time to time, revise or update the applications,
services, and/or related material, which may render all such prior versions
obsolete. Consequently, the Service reserves the right to terminate this
Agreement as to all such prior versions of the applications, services,
and/or related material and limit access to only the Service's more recent
revisions and updates.
It is your sole responsibility to ensure that the contact information
in your user profile is current and accurate. This includes, but is not
limited to, name, address, phone numbers and email addresses. Changes
can be made either within the application or by contacting Customer Service.
Any changes in your Payment Account should also be made in accordance
with the procedures outlined within the application's Help files. All
changes made are effective immediately for scheduled and future payments
paid from the updated Payment Account information. The Service is not
responsible for any payment processing errors or fees incurred if you
do not provide accurate Payment Account or contact information.
The financial institution sponsoring your Bill Payment Service reserves
the rights to terminate, cancel, and/or suspend your Service account at
any time for any reason. To enroll and use the Service, you must maintain
a checking or money market account with the financial institution sponsoring
the Service. In the event you wish to cancel the Service, you may have
the ability to do so through the product, or you may contact customer
service via one of the following:
- Telephone us at 877-238-7275 during normal customer service hours;
- Write us at:
CheckFree Payment Services
P.O. Box 182477
Columbus, OHIO 43218-2477
Any payment(s) the Service has already processed before the requested
cancellation date will be completed by the Service. All Scheduled Payments
including recurring payments will not be processed once the Service is
cancelled. The Service may terminate or suspend Service to you at any
time. Neither termination nor suspension shall affect your liability or
obligations under this Agreement.
The Service reserves the right to refuse to pay any Payee to whom you
may direct a payment. The Service will notify you promptly if it decides
to refuse to pay a Payee designated by you. This notification is not required
if you attempt to make a prohibited payment or an exception payment under
this Agreement.
In using the Service, you understand that Payees and/or the United States
Post Office may return payments to the Service for various reasons such
as, but not limited to, Payee's forwarding address expired; Payee account
number is not valid; Payee is unable to locate account; or Payee account
is paid in full. The Service will use its best efforts to research and
correct the returned payment and return it to your Payee, or void the
payment and credit your Payment Account. You may receive notification
from the Service.
Your enrollment in the Service may not be fulfilled if the Service cannot
verify your identity or other necessary information. Through your enrollment
in the Service, you agree that the Service reserves the right to request
a review of your credit rating at its own expense through an authorized
bureau. In addition, you agree that the Service reserves the right to
obtain financial information regarding your account from a Payee or your
financial institution (for example, to resolve payment posting problems
or for verification).
In the event of a dispute regarding the Service, you and the Service
agree to resolve the dispute by looking to this Agreement. You agree that
this Agreement is the complete and exclusive statement of the agreement
between you and the Service which supersedes any proposal or prior agreement,
oral or written, and any other communications between you and the Service
relating to the subject matter of this Agreement. If there is a conflict
between what an employee of the Service or Customer Service Department
says and the terms of this Agreement, the terms of this Agreement will
prevail.
You may not assign this Agreement to any other party. The Service may
assign this Agreement to any future, directly or indirectly, affiliated
company. The Service may also assign or delegate certain of its rights
and responsibilities under this Agreement to independent contractors or
other third parties.
The Service shall not be deemed to have waived any of its rights or remedies
hereunder unless such waiver is in writing and signed by the Service.
No delay or omission on the part of the Service in exercising any rights
or remedies shall operate as a waiver of such rights or remedies or any
other rights or remedies. A waiver on any one occasion shall not be construed
as a bar or waiver of any rights or remedies on future occasions.
The captions of sections hereof are for convenience only and shall not
control or affect the meaning or construction of any of the provisions
of this Agreement.
This Agreement shall be governed by and construed in accordance with
the laws of the State of Georgia, without regard to its conflicts of laws
provisions.
THE FOREGOING SHALL CONSTITUTE THE SERVICE'S ENTIRE LIABILITY AND YOUR
EXCLUSIVE REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING
LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF) ARISING IN ANY
WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE,
AND/OR THE SERVICE.
First Georgia Community
Bank
At First Georgia Community Bank we recognize that privacy and security
of personal financial information is a concern to our customers. We have
taken care in establishing and implementing policies and procedures to
protect this information.
Your privacy is considered in all aspects of our business. Our employees
are informed of their responsibility to protect confidential customer
information. Appropriate disciplinary policies are in place to help enforce
employee privacy responsibilities.
First Georgia Community Bank receives and retains information about its
customers through many sources. We limit the use and collection of this
information to that which is necessary to maintain and administer financial
services, provide excellent service, and offer new products and services
that may be of benefit to our customers. First Georgia Community Bank
is committed to fully complying with the laws and regulations, such as
the Fair Credit Reporting Act and the Right to Financial Privacy Act that
have been established to protect the confidentiality of customer information.
If we obtain and use information from a third party such as a consumer
report, we will notify you. You are entitled to request credit reporting
agencies to remove your name from lists supplied to us.
First Georgia Community Bank does exchange information about our customers
to reputable information reporting agencies, in accordance with standard
banking industry practice, to maximize the accuracy and security of such
information and to verify the existence and condition of customers' accounts.
We do not share specific personal customer information with independent
companies for any other purpose without the customer's consent, except
when required by law, regulation, or court order, and to third party litigants
when required by lawful judicial process or court order.
First Georgia Community Bank may collect information volunteered by you
during the application and information request process. In an effort to
offer you the best and most current banking opportunities, we may contact
you with news about products, services, and special promotions. If, for
any reason, you would like to be taken off our e-mail list, please contact
us at www.firstga.com.
First Georgia Community Bank continues to monitor and review the privacy
measures that it has in place to protect customer information. These measures
are updated as practices change and new technology becomes available.
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